Last updated: September 2026

Thank you for shopping with OddClo. Each item in our store is made to order through our print-on-demand fulfilment partner. Because products are printed specifically for each customer, our returns and exchange policy is different from a traditional clothing store. Please read this policy carefully before placing your order.

Made-to-Order Products

Most OddClo products are made after your order is placed. This helps reduce waste and allows us to offer a wider range of designs, colors and sizes.

As each item is custom printed for your order, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong size
  • Choosing the wrong color
  • Entering an incorrect shipping address
  • Buyer’s remorse
  • Minor color differences between the product image and the final item
  • Slight print placement variations

Please check the product details, size chart, color options and shipping address carefully before completing your order.

Damaged, Defective or Incorrect Items

We want you to receive your order in good condition. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery. Email us at: admin@oddclo.com

Please include:

  • Your order number
  • A clear description of the issue
  • Clear photos of the item
  • Photos of the packaging, if the package was damaged

Once we review the issue, we may offer a replacement, refund, or another suitable resolution where appropriate.

Please do not return damaged, defective or incorrect items unless we specifically ask you to.

Size Issues

We do not offer refunds or exchanges if the wrong size was ordered.

All products include size information to help you choose the right fit. Please review the size chart before purchasing. If you prefer a relaxed or oversized fit, consider sizing up where appropriate.

Color and Print Disclaimer

Product images are digital mockups. While we do our best to show colors and designs accurately, the final product may vary slightly due to:

  • Screen or device display settings
  • Garment color variations
  • Print method
  • Product size
  • Print placement
  • Lighting in product photos or mockups

Small differences in color, print size or placement are not considered defects.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

admin@oddclo.com

As orders may enter production quickly, we cannot guarantee changes or cancellations once production has started. Once an order has entered production or has shipped, it cannot be cancelled.

Refunds

Refunds are only considered for eligible issues such as damaged, defective, misprinted or incorrect items.

If a refund is approved, it will be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges, if any, are non-refundable unless the issue was caused by an error with the order or fulfilment.

Returns

As our products are made to order, we generally do not require customers to return faulty or incorrect items unless requested. If we do ask you to return an item, we will provide return instructions by email. Returns sent without contacting us first may not be accepted.

Incorrect Address or Failed Delivery

Customers are responsible for entering a complete and correct shipping address at checkout. OddClo is not responsible for orders that are delayed, returned, lost or delivered incorrectly due to an incorrect or incomplete address provided by the customer. If an order is returned to sender due to an address issue, we will contact you to discuss available options. Additional shipping charges may apply to reship the order.

Lost Packages

If your order tracking shows delivered but you have not received it, please first check with:

  • Household members
  • Neighbors
  • Your building or apartment office
  • The shipping carrier

If you still cannot locate the package, contact us at admin@oddclo.com with your order number and tracking details. We will review the situation and assist where possible.

Sale Items and Gift Cards

Sale items, discounted items and gift cards are final sale and are not eligible for return or refund unless they arrive damaged, defective or incorrect.

Contact Us

For return or order issue questions, please contact us:

OddClo

Email: admin@oddclo.com

Website: www.oddclo.com